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Submitted by: Dennisng Ng

Question: 1

You have two sites.

You need to ensure that all of the resources for a scheduling activity are from the same site.

What should you use?

A. a selection rule

B. a resource group

C. a service level agreement (SLA)

D. a field security profile

Answer: C

Question: 2

You plan to create a service activity.

You need to identify which types of participant can have defined work hours.

Which two participant types should you identify?

Each correct answer presents a complete solution.

A. resource group

B. site

C. use

D. equipment

Answer: BC

Question: 3

You implement Unified Service Desk in your Dynamics CRM organization.

You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.

What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.

A. forms

B. action calls

C. scriptlets

D. Window navigation rules

Answer: AB

Question: 4

You are a customer service representative.

You use the interactive service hub and a multi-stream interactive dashboard.

At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?

A. Perform an Advanced Find.

B. Perform a Global Search.

C. Apply a hierarchal view.

D. Apply a global filter.

Answer: D

Question: 5

You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:

Provides customer service representatives with a pop-up window initiated by the phone system

Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM

Which technology should you include in the recommendation?

A. the interactive service hu

B. FieldOne

C. Microsoft Parature

D. Unified Service Desk

Answer: B

Question: 6

You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.

You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.

What should you configure?

A. a selection rule as Least Busy

B. the available capacity of the service scheduling rule

C. the van work hours as non-overlapping

D. a selection rule as Most Busy

Answer: D

Question: 7

You have an equipment resource for a forklift.

Several scheduling activities are configured to use the forklift.

The forklift breaks down and is sent for repairs.

You set the work hours for the forklift to unavailable.

You need to identify what will occur to the scheduling activities that require the forklift.

What should you identify?

A. The scheduling activities will be added to a queue.

B. The scheduling activities will continue as scheduled.

C. The scheduling activities will be scheduled automatically for the next available time.

D. The scheduling activities will be deactivated.

Answer: D

Question: 8

Your Dynamics CRM organization uses the interactive service hub.

You need to identify which security role must be assigned to you before you can create a new interactive dashboard.

What are two possible security roles that will achieve the goal? Each correct answer presents a complete solution.

A. Activity Feeds

B. System Administrato

C. System Customize

D. Customer Service Manage

Answer: C

Question: 9

You plan to create a service activity.

You need to identify which resources can be added to the service activity.

What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

A. a use

B. a territory

C. a business unit

D. a facility

Answer: A

Question: 10

You have a Dynamics CRM organization.

You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases.

Which technology should you recommend?

A. Microsoft Parature

B. the Engagement Hu

C. the interactive service hu

D. the Integrated Desktop Agent

Answer: D

About the Author: Test Information:Total Questions: 91Test Number: MB2-714Vendor Name: MICROSOFTCert Name: MICROSOFT DYNAMICS CRMTest Name: MICROSOFT DYNAMICS CRM 2016 CUSTOMER SERVICEOfficial Site:

examcertify.co.uk

For More Details:

examcertify.co.uk/MB2-714.html

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The Professional Nursing Career

by

Josh StoneNursing is a profession focused on assisting individuals, families and communities in attaining, re-attaining and maintaining optimal health and functioning. Modern definitions of nursing define it as a science and an art that focuses on promoting quality of life as defined by persons and families, throughout their life experiences from birth to care at the end of life.

In pre-modern times, nuns and the military often provided nursing services. The religious and military roots of modern nursing remain in evidence today. For example, in Britain, senior female nurses are known as “Sisters”. In recent times in the US and Canada many nurses are flowing back into working in a “religious” field through “Parish Nursing”. These nurses work within a church community to perform health education, counseling, provide referrals to community support agencies, and connect volunteers from the church community with those in need of assistance.

Nurses acknowledge that the nursing profession is an essential part of the society from which it has grown. The authority for the practice of nursing is based upon a social contract that delineates professional rights and responsibilities as well as mechanisms for public accountability. The practice of nursing involves altruistic behavior, is guided by nursing research and is governed by a code of ethics.

Nursing continues to develop a wide body of knowledge and associated skills. There are a number of educational paths to becoming a professional nurse but all involve extensive study of nursing theory and practice and training in clinical skills.

In almost all countries, nursing practice is defined and governed by law and entrance to the profession is regulated by national, state, or territorial boards of nursing.

The American Nurses’ Association (1980) has defined nursing as “the diagnosis and treatment of human responses to actual or potential health problems.” Just as medical diagnoses help in the planning, implementing, and evaluation of medical care, Nursing diagnoses help in the planning, implementing, and evaluation of nursing care.

Like other maturing disciplines, nursing has developed different theories that are aligned with diverging philosophical beliefs and paradigms or worldviews. Nursing theories help nurses to direct their activities in order to accomplish specific goals with people. Nursing is a knowledge based discipline committed to the betterment of humankind. Nursing has not only developed into a profession, but an art as well.

Nursing is the most diverse of all healthcare professions. It is a universal role appearing in some form in every culture.

Nursing may be divided into different specialties or classifications. In the U.S., there are a large number of specialties within nursing. Professional organizations or certifying boards issue voluntary certification in many of these areas.

These specialties encompass care throughout the human lifespan based upon patient needs. Many nurses who choose a specialty become certified in that area, signifying that they possess expert knowledge of the specialty. There are over 200 nursing specialties and sub-specialties. Certified nurses often earn a salary differential over their non-certified colleagues, and studies from the Institute of Medicine have demonstrated that specialty certified nurses have higher rates of patient satisfaction, as well as lower rates of work-related errors in patient care.

Nurses practice in a wide range of settings from hospitals to visiting people in their homes and caring for them in schools to research in pharmaceutical companies. Nurses work in occupational health settings (also called industrial health settings), free-standing clinics and physician offices, nurse-run clinics, long-term care facilities, and camps. Nurses work on cruise ships and in military service. They act as advisors and consultants to the healthcare and insurance industries. Some nurses are attorneys and others work with attorneys as legal nurse consultants, reviewing patient records to assure that adequate care was provided and testifying in court. In many cities, nurses can even enter their names in a “registry” and work a wide variety of temporary jobs.

In the modern world, there are a large number of specialities within nursing:

Ambulatory care nursing

Advanced practice nursing

Behavioral health nursing

Camp nursing

Cardiac nursing Cardiac catheter laboratory nursing Case management Clinical nurse specialist Clinical research nurse Community health nursing Correctional nursing Critical care nursing

Developmental disabilities nursing

District nursing

Emergency nursing

Environmental Health nursing

Flight nursing

Forensic nursing

Gastroenterology nursing

Genetics nursing Geriatric nursing

Health visiting

Hematology oncology nursing HIV/AIDS nursing Home health nursing Hospice nursing Hyperbaric Oxygen Therapy Nursing

Intavenous therapy nursing

Infectious disease nursing

Legal nursing

Legal Nurse Investigator

Maternal-child nursing

Medical-surgical nursing Military and uniformed services nursing, including Public Health Service

Neonatal nursing

Neuro-surgical nursing Nurse anesthetist Nurse-midwife Nurse practitioner Nursing educator Nursing informatics Nursing management

Obstetrics gynecology nursing

Occupational health nursing Oncology nursing Operating room nursing Orthopaedic nursing Ostomy nursing

Pain management and palliative care nursing

Pediatric nursing Perianesthesia nursing Perioperative nursing Plastic and reconstructive surgical nursing Private duty nursing Psychiatric or mental health nursing Public health Pulmonary nursing

Quality improvement

Radiology nursing

Rehabilitation nursing Renal dialysis nursing Renal nursing Research

School nursing

Sub-acute nursing Substance abuse nursing

Tele-medicine nursing

Telemetry nursing Telephone triage nursing Transplantation nursing Travel nursing

Urology nursing

Utilization management

Wound care

Professional organizations or certifying boards issue voluntary certification in many of these specialties.

Nursing assistant skills are the set of learned tasks used in helping residents or patients with activities of daily living (ADLs) and providing bedside care–including basic nursing procedures–under the supervision of a Registered Nurse (RN) or Licensed Practical Nurse (LPN).

In today’s hospitals and extended care facillities a nurse assistant is an important part of a healthcare team that includes many personnel outside of nurses. In the quest to make a profit from providing care many hospitals in the United States have reduced their nurse to patient ratios, requiring one nurse to take care of as many as twelve or fourteen patients at a time. In order for good care to be provided to those patients a nurse assistant is needed to provide the routine care so that the nurse can focus on tasks only he/she can do, such as care plans, nursing assessments, administering medication, and assist in surgery room preparation. The nurse assistant must not only be very skilled in the actual procedures being performed but must also be able to make quick observations of a patient’s condition and report that information back to the nurse. Since the nurse cannot spend large amounts of time in the room with the patient, the nurse assistant is known as the nurse’s “eyes and ears”.

A nurse assistant must also have a strong grasp of emergency procedures and be able to stay calm in stressful situations. They must be able to initiate a Code Blue and be well-drilled in CPR.

Freelance writer for over eleven years.

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